Your team is the last mile of marketing.
The best ads in the world die if the CSR fumbles the call or the tech forgets to ask for the review. We train your dispatchers, CSRs, and field techs to convert every lead into revenue — and every job into another review.
Everything we ship every month.
- CSR phone training: greeting, qualifying, booking the job on call 1
- Tech ride-along scripts: ask for the review, upsell the panel, leave a card
- Objection-handling library (price, second opinion, 'just calling around')
- Call recording review — we score 10 calls/month and coach individually
- Quarterly live workshop (Zoom) for whole team
- Recorded SOP library hosted on a private portal
- New-hire onboarding curriculum
- Leadership dashboard: close rate, review-ask rate, AOV by tech
How we get you to #1.
Baseline
Score 20 inbound calls and 10 ride-alongs to find the biggest leaks.
Curriculum
Custom scripts and SOPs for CSRs, dispatchers, and field techs.
Live training
Quarterly Zoom workshops + new-hire onboarding modules.
Coach + measure
Monthly call scoring + dashboards so improvements stick.
Built for the trade — not a generic playbook.
Built for the trade
Scripts written from 500+ recorded electrician calls — not generic sales fluff.
CSR + tech, not just owners
We train the people actually on the phone and in the truck.
Real call coaching
Monthly call reviews with named feedback — generic training rarely sticks.
The numbers don't lie.
Electrician SEO questions, answered.
What does CSR training do for an electrical shop?+
Trained CSRs book 75% to 90% of qualified inbound calls versus 40% to 55% for untrained ones. On a shop taking 200 calls per month, that gap equals 40 to 70 extra booked jobs, typically $80K to $160K in monthly revenue, from the exact same lead volume and ad spend.
Do you train the electrical techs too?+
Yes, primarily on review collection, ethical upsells, and good-better-best option presentation. Trained techs collect a review on 50% to 70% of completed jobs versus 5% to 10% for untrained techs, and lift average ticket by 15% to 30% by presenting tiered options instead of one quoted price.
How is the training delivered?+
Through live virtual sessions, recorded modules inside your LMS, and quarterly on-site visits or call-shadowing coaching. Most programs run 4 to 6 weeks of intensive onboarding for new hires, then monthly reinforcement sessions, plus call-recording reviews tied to individual scorecards your manager owns weekly.
Can you measure training ROI?+
Yes. We benchmark booking rate, average ticket, review collection rate, and tech close rate before training begins, then track weekly afterward. ROI is typically 8x to 15x training cost inside the first 90 days, with the booking-rate lift alone usually covering the program in under 30 days.
Ready to flood your pipeline with electrical jobs?
Get a custom audit of your market — keywords, competitors, leads being lost. No cost, no contract, no pushy sales call.
- ✓Month-to-month
- ✓Built only for electricians
- ✓Senior strategist direct
- ✓Transparent reporting